FAQ

General questions:
Is PVRpilot a product of Siemens?
Why is PVRpilot not available in store?
Is PVRpilot distributed via CD?

Sell of PVRpilot:
How can I pay the Software?
How much does the software cost?

System prerequisites:
Which operating system do I need?
Which hardware prerequisites do I need for PVRpilot?
Which hardware can I use optional?

Network connection:
How can I connect my Gigaset with my PC?
My IP-Address is right, but I don't have any connection to my Gigaset.

Installation:
Do I necessarily require the ViedeoLAN Client at the installation?
Can I choose the installation directory independently
Why is the installation of the VideoLAN VLC media Software in English?
Do I have to install VideoLAN Plugins?

Application start:
What should I enter in the data field GigaSet-IP?
Why does it take so long to establish the connection?
PVRpilot cannot establish a connection to the set-top-box.

Live TV:
What can I do with the remote control?
What order are the TV channels sorted by?
How can I start the TV streaming?
Why do some channels indicate only curious signs?

EPG:
What is the EPG?
What do the different colours mean?
How can I select a channel?
How do I record a broadcast?
How can I cancel a recording?
Why are some days indicated in grey?
How can I get more information to a broadcast program?
What action is done by the „reload“ button?
What action is indicated by the “Load-EPG” slider?

Recordings:
How can I start a replay of a recording?
How can I see all broadcasts of a serie?
How can I delete a recording




General questions:

Is PVRpilot a product of Siemens?

No, PVRpilot is a product of DiscVision GmbH.

Why is PVRpilot not available in store?

PVRpilot is only sold online in order to protect illegal copies.

Is PVRpilot distributed via CD?

Unfortunately not at the moment, but we work on an automatic function, to copy the downloaded software automatically onto a CD.



Sell of PVRpilot:

How can I pay the Software?

The sale of the software is handled by the payment service of “Firstgate”. You can pay by bank transfer or using a credit card.

How much does the software cost?

The software in the download area is Freeware. The complete version of PVRpilot costs 29,90 € including value added tax.

For a not yet available despatch Version, we calculate 39,90 € incl. value added tax and 1,44 € for the shipment.



System prerequisites:

Which operating system do I need?

We tested PVRpilot successfully with Windows 2000
tm,
Windows XP
tm and Windows 98tm.

Which hardware prerequisites do I need for PVRpilot?

PVRpilot requires at least 1 GHz processor, 64 MBS storage, a 100 Mbit Network card (Wlan can be recommended only conditionally), and a 40 MB (hard disk space=)

IMPORTANT!!!: PVRpilot works only with attached Gigaset M740 AV or Gigaset M750 S.

Which hardware can I use optional?

For the function "Internet programming", we recommend internet access with Flatrate access and internet routers. For the connection you need a statistic IP-Address or a dynamic IP-Address (z. B. DynDNS.org), which have to set up on your router.



Network connection:

How can I connect my Gigaset with my PC?

Both appliances must be in the same IP-adress area. If for example your Gigaset has the IP-Address 192.168.0.1, your PC must have the IP-Address in the area of 192.168.0.2 until 192.168.0.254.
Please pay attention that each IP-Address can be assigned only once. Of course, you can use also a DHCP-Server to distribute the IP-Address. Please use a Switch or a Hub with Ethernet cable or Twisted-Pair to connect the PC with your Gigaset.

My IP-Address is right, but I don't have any connection to my Gigaset.

This can have following reasons:

- Are all cables connected?

- Is your Firewall active or incorrect configured?

- Is your Gigaset switched on? The PowerSaveMode is not enough.

- Did you declare a wrong MAC-Adresse for your software?

- Do you use a router? Do you have to release your attached appliances?

- Is a correct software version installed on your Gigaset?



Installation:

Do I necessarily require the ViedeoLAN Client at the installation?

The VideoLAN Client is used for the streaming of video contents on your PC and should necessarily be installed.

Can I choose the installation directory independently

The installation directory can be arbitrarily chosen. You have to consider, that 20 MB hard disk storage must be available for the installation.

Why is the installation of the VideoLAN VLC media Software in English?

VideoLAN is an external software, at the moment it is only in English installation language available.

Do I have to install VideoLAN Plugins?

Anything but the MediaPlayer need to be installed.





Application start:

What should I enter in the data field GigaSet-IP?

You have to specify the IP-Address of your Set-Top-Box. You can find the IP-Address in the menu of your Set-Top-Box under:
Menu / Settings / Status.
Please specify your IP-Address without dots.



Why does it take so long to establish the connection?

Perhaps there is a problem with the Network connection. (for more Information read the next point)

PVRpilot cannot establish a connection to the set-top-box.

There can be following reasons:

- the network connection does not exist physically. (cable is not connected)

- perhaps you entered a wrong IP-Adress

- the set-top-box is switched off

- the PVRpilot Software has a wrong MAC-Adress




Live TV:

What can I do with the remote control?

You can use your set-top-box with the virtual remote control like with the real remote control, for example to turn off your TV via the PC or switch channels.

What order are the TV channels sorted by?

The channel list shows the global TV channels. It is sorted like your global-channel-list.

How can I start the TV streaming?

You can start the TV streaming in two ways:

- Your set-top-box changes the channel automatically with a double-click using the left mouse button

-
You select a channel and then
activate the “Play symbol”


Why do some channels indicate only curious signs?

This is due to the fact that some channels use special signs for their name, which cannot indicate of windows.



EPG:

What is the EPG?

EPG means Electronic Program Guide and is a service that is either provided by the TV channels or (only in case of the M750S receiver) as a managed EPG service provided by TV-digital.

What do the different colours mean?

The orange field shows the currently active program of the given TV channel.
A red border shows that this given program is planned as a single or series recording.
The other colours show the different times of the day.

How can I select a channel?

In the selection window on the
left above you can select your channel. The channels will be displayed there according to your arrangement in the “Favorite-List”.

How do I record a broadcast?

For a single recording:

- mark a broadcast program

-
push the recording button left above



- the broadcast which you would like to record is bordered in red.

For a series recording:

- mark the broadcast

-
push the series recording button



- the broadcast which you would like to record is bordered in red and marked “S”

How can I cancel a recording?

- mark the broadcast

-
push the “dust-bin-button”



- in case of a series recording, a selection window will appear. You can decide to cancel a complete serie or only the next single recording.

Why are some days indicated in grey?

Because these days are in the past.

How can I get more information to a broadcast program?

If you make a double-klick with the left mouse button on a broadcast program, a window with long text information will be presented.

What action is done by the „reload“ button?

This button is in the SI-Data-Mode verry important. In this mode will be collect new datas all the time. If you load the datas, you can see it only on your PC.

What action is indicated by the “Load-EPG” slider?

If the slider is displayed, all relevant data will be send from your set-top-box to the PC.



Recordings:

How can I start a replay of a recording?

You can start the stream with a double-click.

How can I see all broadcasts of a serie?

You can open the series folder with a double-click on the first entry of the series.

How can I delete a recording?

First you have to select a recording. Then you push the delete button to delete the single recording or the overall series.